Last Updated: August 27, 2026

At HR Dispenser, we are committed to providing quality fuel dispensers, pumps, nozzles, flow meters, hoses, and other industrial equipment. We carefully inspect products before dispatch to ensure they meet our quality standards.

Please read the following Refund and Return Policy before placing an order.

1. Eligibility for Returns

A product may be eligible for return if:

• The product was received damaged or defective.
• The wrong product was delivered.
• The product received is materially different from the product ordered.
• The product has a manufacturing defect that is covered under the applicable warranty.

The customer must notify HR Dispenser as soon as possible after receiving the product.

2. Return Request Period

Return or damage claims should generally be reported within 48 hours of delivery.

For manufacturing defects discovered after installation or use, the customer should contact us immediately and provide details of the issue. Such claims may be handled under the applicable product warranty.

3. Products That Cannot Be Returned

Returns may not be accepted for:

• Products damaged due to improper installation, handling, storage, or operation.
• Products modified, dismantled, repaired, or altered by the customer or a third party.
• Products damaged through misuse, negligence, accidents, or normal wear and tear.
• Customized, specially manufactured, or made-to-order products, unless they are defective or incorrectly supplied.
• Products returned without prior approval from HR Dispenser.
• Products that are incomplete or missing original components, accessories, or documentation.

4. Damaged Products

If you receive a damaged product, please:

1. Take clear photographs and/or videos of the package and product.
2. Keep the original packaging and shipping materials.
3. Contact HR Dispenser as soon as possible.
4. Provide your order details and evidence of the damage.

Our team will review the claim and determine whether the product qualifies for replacement, repair, return, or another appropriate resolution.

5. Wrong Product or Missing Items

If you receive an incorrect product or discover that any component is missing, contact us immediately with your order number and supporting photographs/videos.

After verification, we may arrange for the correct product or missing component to be supplied, subject to availability.

6. Refunds

If a refund is approved, the refund amount will depend on the circumstances of the return.

Approved refunds may be issued after the returned product has been received and inspected. Refunds will generally be processed using the original payment method or another mutually agreed method.

Shipping, installation, transportation, customization, or other service charges may not be refundable where applicable.

7. Replacement

Where appropriate, HR Dispenser may offer a replacement instead of a refund.

Replacement products are subject to availability. If the exact product is unavailable, we may discuss an alternative product or refund with the customer.

8. Return Shipping

If the return is due to an error by HR Dispenser, such as sending the wrong product or supplying a product with a verified manufacturing defect, HR Dispenser may arrange or reimburse reasonable return shipping costs, subject to prior approval.

If the return is caused by customer preference, incorrect ordering, misuse, or other circumstances not attributable to HR Dispenser, the customer may be responsible for applicable return transportation and handling costs.

9. Inspection and Approval

All return requests are subject to inspection and approval.

Submitting a return request does not automatically guarantee that the return or refund will be approved. Our team will evaluate the condition of the product and the reason for the return before making a final decision.

10. Warranty

Some products may be covered by a separate manufacturer’s or seller’s warranty.

Warranty terms, duration, exclusions, and claim procedures may vary depending on the product. Warranty coverage does not normally include damage caused by improper installation, incorrect use, unauthorized modification, accidents, or normal wear and tear.

11. Order Cancellation

Cancellation requests should be submitted as early as possible.

If an order has already been dispatched, manufactured, customized, or specially procured, cancellation may not be possible or may be subject to applicable charges.

12. How to Request a Return or Refund

To request a return, replacement, or refund, please provide:

• Customer name
• Order number
• Product name
• Date of purchase
• Reason for the request
• Photos/videos of the product, where applicable
• Any other relevant information requested by our team

You can contact HR Dispenser through the contact details provided on our website.

13. Processing Time

Once we receive the required information and, where applicable, the returned product, our team will inspect the claim and communicate the available resolution.

Refund processing time may vary depending on the payment method and financial institution.

14. Changes to This Policy

HR Dispenser reserves the right to update or modify this Refund and Return Policy at any time. Any changes will be posted on this page with an updated “Last Updated” date.

15. Contact Us

If you have any questions regarding returns, refunds, replacements, or warranty claims, please contact HR Dispenser through the contact information available on our website.

HR Dispenser
Fuel Dispensers & Industrial Equipment
Phone / WhatsApp: +91 60033 64344